Common Questions

Ordering

Genie Cannabis UK operates exclusively within the UK. We do not ship from outside the country, nor do we ship internationally.

All of our cannabis products consist of THC in our cannabis flower and products; we do not offer CBD-derived products unless stated otherwise on our product description.

 

We are using a .se domain to ensure our business can maintain its online presence without risking loss of the domain. As our business does not meet the regulations for other top-level domains, this choice allows us to operate effectively while complying with requirements.

Payment options are as follows

  1. Cryptocurrency (BTC, ETH, USDT)
  2. Credit Card
    Note our credit card option will redirect you to another page for security reasons as the nature of the business does not meet ALL requirements.

Orders generally take up to 2 business days once the order has been paid successfully.

You can place an order through our website. www.geniecannabis.se

How to Order

Step 1: Create an account and become a member and receive special offers and discounts

Step 2: Select your products and fill your cart with our premium cannabis and top-brand-name products

Step 3: Review and place your order. You will receive a confirmation email once your payment is approved.

Step 4: Patiently wait 2-5 business days for your order to arrive via Royal Mail

Follow up with a great review for us!

We currently provide mail-order marijuana services across United Kingdom, including:

  • England
  • Scotland
  • Wales
  • Northern Ireland

Genie Customer Support Hours: 10 AM – 12 AM GMT

  • You are welcomed to place an order anytime, as our cannabis shop is open 24/7
  • 24 hour customer service will be available in the near future

£50 is the minimum order amount. Orders above £150 receive free shipping.

Shipping charge is £20 for orders under £150

Yes, you can cancel your order after it has been placed as long as it has not been shipped out.  If you need assistance, please contact support at [email protected] or message us through our chat platform, and our staff will be ready to assist you.

The sooner the better for cancellation and changes.

Payment

Shipping & Delivery

Take a look at our current payment options.

Payment Options Link

Here’s a quick guide on how to pay with crypto:

  1. Choose a Cryptocurrency: Decide which crypto you want to use.
    • Bitcoin (BTC)
    • Ethereum (ETH)
    • Tether (USDT-ERC20)
  2. Initiate Payment:
    • Select the cryptocurrency you want to use.
    • The merchant will provide a wallet address and QR code.
  3. Send the Payment:
    • Open your wallet, choose “Send,” and enter the merchant’s wallet address or scan the QR code.
    • Input the amount and confirm the transaction.
    • Be sure to send EXACT amount for automated processing.
  4. Verify Transaction: After sending, you may want to check the transaction status using a block explorer for the specific cryptocurrency.
  5. Confirmation: Once the transaction is confirmed, the merchant will typically process your order.

If you have any specific questions or need details about a particular step, feel free to ask!

Broadcasting and confirmations: Once signed, the transaction is broadcasted to the network and will go through a few confirmations. Once completed your order will be automatically processed and in queue for shipping.

Sorry, we do not take cash. We only take Crypto payments and our Credit Card onramp

At the moment we have a credit card onramp available.

How it works with wert.io

Yes, we are always striving to improve our service and payment processing. We’re actively exploring additional payment options to offer more flexibility and convenience for our customers. Stay tuned for updates!

UK-wide shipping is free for orders over £150 and £10 for orders under £150.

Shipping times typically range from between 2-5 business days. The wait time will depend on factors such as location, the time you order, as well as our partnered courier providers.

If you haven’t received your package within 5 business days, please contact us, and we will follow up with the courier and help resolve any issue.

Yes, you will receive an email with your Royal Mail tracking number within 24 hours after your payment is processed. Simply follow the link or search for your tracking #, and you will be able to track your package.

If you haven’t received your order, please contact our support team at [email protected], and we’ll assist you in resolving the issue. If your package was lost or never delivered, we will send a replacement at no additional cost. However, if Royal Mail has delivered the package and it is subsequently stolen, we are not liable for the loss.

To ensure a smooth delivery, please be available when your package arrives. If you’re not home at the time of delivery, you may need to pick up your package at a local post office, unless the courier is instructed to leave it at your door.

Unfortunately, we do not offer collection for orders at this time. All orders must be delivered to your specified address.

Refunds & Returns

Points & Rewards

We do not accept returns or exchanges. However, if you encounter any issues with your order, please reach out to our team via email or chat, and we will do our best to assist you with a solution.

If your order is missing items, defective, or contains the wrong product, we will resolve the issue as quickly as possible. If you’re simply unsatisfied with the product, please contact our support team, and we’ll do our best to find a solution.

You will earn rewards points with every purchase you can save and redeem for special gifts and rewards.

Join Genie’s loyalty program to earn free products like iPads, Air Pods, free products and more!

Step 1: Register For an Account
  • To get started, sign up and create an account! You can register an account through our website or through our live chat platform.
Step 2: Place an Order

  • Once your account has been verified, you can place your order and pay cryptocurrency or credit card

Step 3: Earn Rewards Points
  • You will earn 10 point for every £1 spent
Step 4: Claim Your Rewards
  • You can use your points to claim rewards like iPads, Air Pods, pre-rolls, edibles or cash value.

You can earn rewards points with every purchase. Every £1 spent will earn you 10 reward point.

You can also receive rewards points by leaving a Review. Take a screenshot of your Google Review and send it to us, and we will add 250 points to your account.

Also, you can receive reward points by leaving product reviews. You will receive 250 points for every product review you make (points are only rewarded if you leave a review on a product you have recently purchased).

You can redeem your points through your account dashboard or by using the reward widget located in the bottom right corner of the site. Simply follow the prompts to apply your points at checkout.

Point & Reward Dashboard

Yes, if you have ordered with us and referred a friend that makes a successful order, you will receive 3000 points (£9 value).

Note: the referral must be from a different address. Any attempts to circumvent our referral program will lead to your points being reduced or possible suspension of account.

For more information, please visit our referral widget or dashboard link below

Referral & Reward Dashboard

Yes! First-time buyers can use the code GENIE25 to get 25% off storewide. The discount will also be automatically applied at checkout if you qualify.

Yes, we offer free gifts with select orders and run regular sales. Be sure to follow our news feed or subscribe to our updates to stay informed about all our promotions and giveaways!

Have Another Question?

Send us an email at [email protected] or message us directly through our website’s live chat platform. Our customer service team is available daily from 10 AM – 9 PM. We also check our emails during off hours, so don’t hesitate to email us at any time. At Genie Cannabis UK, we are committed to building long-lasting relationships with our community and providing our valued members with the best service possible. Let us know how your experiences with our company. We’d love to hear from you!